Ava.do – General Terms and Conditions (GTC)

Last updated: 10 November 2025

1. About Us

These General Terms and Conditions (“Terms”) govern all use of the website ava.do (the “Website”), the shop at ava.do/shop (the “Shop”), and any sales and services provided through them.

Seller / Operator
Informacijske storitve Žiga Flis s.p.
Zelena ulica 7, 3240 Šmarje pri Jelšah, Slovenia
Email: ziga.flis@gmail.com
(“AVADO”, “we”, “us”, “our”)

Unless stated otherwise, these Terms apply to both consumers and business customers (B2B). EU consumer protections prevail where required.

We may update these Terms. The version active at the time of your order applies to that order.

2. Products, Information & Pricing

Product images are illustrative; minor deviations may occur.
Technical specifications are provided with care but are non-binding; obvious errors may be corrected.
Prices are shown in EUR and include Slovenian VAT where applicable. Shipping, customs and import duties are shown or estimated at checkout.
Price changes may occur before order confirmation.

3. Availability & Lead Times

Stock status and dispatch estimates are indicative. If we cannot fulfill your order within a reasonable time, we’ll inform you and you may cancel for a full refund.

4. Community Support & Wiki

We maintain a Wiki and may connect you with independent community experts. Any paid work by third parties is your own contract; AVADO is not liable for third-party services.

5. Ordering & Contract Formation

Products and prices are an invitation to treat.
Your order is an offer. We accept by sending an order confirmation or dispatching goods.
If an error in pricing/availability is discovered, we may cancel and refund in full.

6. Payment

Accepted payment methods are shown at checkout (bank transfer, card, selected crypto stablecoins).

Card/instant payments are charged at order time.
Bank transfer orders ship after funds clear.
Crypto: send to the precise address and network shown. Blockchain transactions are irreversible; refunds (if applicable) are returned to an address you control, minus network fees.
Do not use exchange deposit addresses for refunds.

Ownership passes once full payment is received. We may refuse orders or require prepayment.

7. Delivery & Risk

Shipping occurs to the address you provide; you ensure access conditions.
Risk passes:
- Consumers: upon delivery
- B2B: upon handover to the first carrier
Outside the EU, you handle customs/import charges.
If the parcel is visibly damaged, document it with the carrier and take photos.

8. Inspection & Reporting Transport Damage

Check your delivery immediately. Report transport damage or missing items within 5 calendar days, with photos and packaging retained. This does not reduce your statutory rights.

9. Right of Withdrawal (Consumers in the EU/EEA)

Consumers have a 14-day right of withdrawal.

Period

14 days from receipt of the goods.

How

Send a clear statement (email acceptable) identifying your order and your decision to withdraw.
You may use the EU model form (optional).

Return

Send goods back within 14 days of your withdrawal notice, in original condition with all accessories.
You bear return shipping costs.

Refund

Refunds occur within 14 days of your notice, but may be withheld until goods or proof of return is received.
We may deduct for diminished value due to handling beyond what is necessary.

Exceptions

No withdrawal right for:

Customized or personalized goods
Sealed software/media once unsealed
Digital services/content once performance begins with consent

If your AVADO device was custom-built, withdrawal rights may not apply; this is clearly flagged at checkout.

10. Returns (Commercial Policy)

Any extended return periods or special RMA provisions are listed on product pages or order confirmations. These never limit statutory rights.

11. Legal Guarantee of Conformity (Consumers)

Consumers have a 2-year legal guarantee for non-conformity existing at delivery.

You are entitled to free repair or replacement, or if impossible/disproportionate, a reduction or refund.

Not covered: misuse, unauthorized modifications, improper installation, non-AVADO firmware/software, improper environmental conditions, accidents, force majeure.

12. Commercial Warranty (Optional)

If offered, commercial warranty terms appear on the product page or with the device.
Commercial warranties supplement (not replace) the legal guarantee.

On-chain receipts or product NFTs do not affect your statutory rights.

13. Software & Third-Party Components

Pre-installed software is provided “as is”. We do not guarantee uninterrupted or error-free software operation.
Hardware legal guarantees remain unaffected.

Back up your data before sending a device for service; we are not liable for data loss.

14. RMA Process

Before returning any product:

Contact support@ava.do with order number, serial/model, and detailed issue (incl. photos/logs).
Follow the RMA instructions provided. Returns without RMA may be refused.
Pack securely; you are responsible for damage caused by inadequate packaging.

15. Liability

We are liable as required by mandatory law. To the maximum extent permitted:

No liability for indirect or consequential losses (e.g., profits, data loss).
For B2B, liability per order is capped at the net purchase price of affected goods/services.
Nothing excludes liability for death/personal injury caused by negligence, fraud, or other non-excludable liabilities.

16. Intellectual Property

All IP in products, firmware, content, manuals, and the Website belongs to AVADO or licensors.
No copying, reverse engineering (beyond legal allowances), or use of marks without permission.

17. Privacy & Cookies

We process personal data under GDPR and Slovenian law.
See our Privacy Policy and Cookie Policy.
By using the Website, you consent to cookies as described.

18. Export Controls & Sanctions

You confirm that you are not subject to sanctions and will not export or use products in violation of export control laws.

19. Force Majeure

We are not responsible for delays/failures caused by events beyond reasonable control (strikes, shortages, transport issues, natural disasters, major Internet outages).

20. Transfer

You may not assign your rights without our consent.
We may transfer rights/obligations to an affiliate or successor.

21. Online Dispute Resolution (Consumers)

EU ODR platform: ec.europa.eu/consumers/odr
We prefer direct resolution—contact support@ava.do.

22. Governing Law & Jurisdiction

Terms and related contracts are governed by Slovenian law (excluding conflict rules and excluding the UN CISG).

Consumers: also benefit from protections in their country and may bring claims locally.
B2B: exclusive jurisdiction is with the courts of Slovenia.

23. Contact

For questions or support:
support@ava.do
ziga.flis@gmail.com

Annex – Model Withdrawal Form (Consumers)

(Complete and send only if you want to withdraw.)

To:
Informacijske storitve Žiga Flis s.p.
Zelena ulica 7, 3240 Šmarje pri Jelšah, Slovenia
Email: ziga.flis@gmail.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/services:

Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature (if on paper):
Date: